Bought fridge in Jan 2021. Faulty so in June reported it. Was put onto 0800 repairs . 5 engineer visits before they said it was s write off. Today Sept 22nd rang very to be told they will not swap it faulty for new. Has to be returned for inspection even though there repair company has written it off. Then were to order a new one leaving us with no fridge with a young baby in the home. Then wait to see if we get s refund. Its been 4 months of waiting for different engineers to finally say yes it's beyond a repair. For very to then make it impossible for us to get a new one because of there pathetic policy. Won't ever use very again. Poor poor customer service. No thought for how we would cope with no fridge with a baby to feed. Disgusting when we paid good money for a faulty item to be refused a basic swap . Never ever use you again were fuming