Very: The Scamming Cowboys Ok it starts as a normal standard purchase for a washing machine. 6th Oct 2015. I saw theirs listed and it was £10.00 cheaper. So I went to do it online. Their website is so incapable. It will reject passwords and emails. So I gave up after 10 minutes and placed the order on the phone. Paid for everything there and then. £6.99 for delivery, £219.00 for washing machine, £5.00 for collecting the old machine and £15.00 for install of new one. No invoices no emails confirming receipt and the order. I called again to query this. The call took some 40 minutes. The day of delivery was the 9th Oct 2015. They machine arrived. The 2 guys delivering said that we have to do the uninstall and then they can take the old one away and install. I suggested this was not what was intimated in the purchase. He did not even have a per of pliers. He was but a truck driver. And said the same, I am not a plumber. I just deliver. had to reject the delivery and get on the phone to e told they cannot re deliver and will do a refund. Ok can you do a refund then please so I can buy it else where. The answer is no we need a minimum of 7 working days to refund. The call took 1 hour 25 minutes. Basically a bunch of cowboys. Not fit for purpose. Fraud is the only way I can explain it. They take money there and then on the spot. Like some little local crooked gangster. Can not provide the product and service and you have to grovel for a receipt (never got) and await their good will to refund. The good will clearly does not exist. I have no reason to believe they will do a refund and have reported it as a disputed transaction with the bank, which requires 14 days for them to action. If I was the owner, CEO or director. I would shut the whole thing done. It is a total embarrassment to anything resembling a business operation. A waste of time. A scam. Save time. Save headache and save money by avoiding Very.co.uk . Rubbish.