TERRIBLE, TERRIBLE COMPANY, AVOID, AVOID, AVOID. Still waiting for an item I ordered two months ago. Keep being told it is out of stock yet they are selling it on their website. Customer service appalling. I emailed a complaint and got an email back to say my missing order had been passed to another department. What department?? I was registering a complaint with customer services, surely they are the department that deals with it?? After several more emails that generated nothing more than an automated email response, I emailed and asked for a Letter of Deadlock and gave them 14 days to respond. I also said I would only deal with them via email as I wanted written evidence of any interaction with them. The reps once to that was an email form a person!! saying she had tried to call me but my phone number was incorrect. Complete lie as my account details clearly have the correct number. I would advise anyone who has an issue with this company to email the CEO Alex Baldock at LinkedIn. You can sign up for a free trial and bombard him with emails.