Returned 5 items from an order all in one parcel over two weeks ago. Four items credited but still waiting on 5th item to be refunded. Rang call centre and I could not understand a word the Indian operative was saying. She was really rude and just kept repeating the same sentence which was no English I've ever heard before. If you have to use a foreign call centre for English customers please can you ensure you hire people who can actually speak English and whose accent isn't so heavy that it's completely unclear what they are saying. Also encourage them to cheer up a bit when dealing with customers.