I saw an advert on TV for very and thought I'd give their website a look. Within a couple of minutes I thought I'd found the perfect present for my mums Christmas, all was not to be. Ordered the product, it was £28 including delivery it came to £31.99. Paid for it all on the Monday and they said it would be delivered on Wednesday. I was very happy with the time it was going to take p to be delivered. However on the Wednesday j received a phone call and text to say the parcel was delayed but that it was still a priroty. Waited two weeks, heard nothing. Then got an email to say the parcel was despatched, one week later and Yodel had said they hadnt received it. I emailed customer service, two days later they respond to say they've forwarded my enquiry. I then see I've been refunded the £28 for the item, with no explanation as to why, what's happening with the product. Then email them again to ask for the delivery charge to be refunded along with an answer as to why I'm not getting the product. Email back twenty minutes later, saying they have refunded the 3.99 but absolutely no answer to my question about the product. The worst customer service I have ever experienced while shopping online. I wish I had reviews beforehand and I will certainly not be ordering from Very ever again in the future. Absolutely terrible! How on earth are they still trading?