Ordered 2 cots on 28th Nov, told delivery 2nd Dec, on 1st, had email to say delay and would arrive 7th. Did not arrive and no communication until I phoned and was told they were "lost in transit" Would not send replacements unless I cancelled and reordered. I did this and was given delivery date of 17th. On 16th, email to say delay and they would arrive on 22nd and "rest assured your goods will be with you before Christmas" 22nd came and went with no delivery and no communication. I phoned on 30th to be told......"lost in transit!" Again?? I asked for refund and was told this would be credited to my card. Today (3rd Jan) had email to say they could not refund money to my card - I have no idea why this should be - and they will send a cheque which SHOULD arrive within 14 days! This means they will have had £400 if my money for over 7 weeks - IF it arrives. Terrible service, terrible communication.