Extremely disappointed with Very (not the catalogue/website itself but the returns department needs to get it's act into gear!) Twice now in the space of a few months I've returned items which don't get credited back to your account even after 21 days - resulting in lengthy telephone calls - putting in investigations - then more waiting and chasing. Then you get a statement charging you for items you have actually returned 3 weeks ago! Among with interest incurred - It's put me off using Very and as soon as the last investigation is solved (been informed it could be another 14 days and if you haven't heard by then to contact them again!!! Aaargh!) I plan to obtain the exact amount, pay it off and close this account. It's not worth the hassle at all!