Very are holding over £300 of my money from 28 Dec 21 from items I have returned due to being very badly damaged. I have phoned over and over to ask for help and they put the phone down on me, in the live chats they have stopped replying to me. They won't tell me how to make a formal complaint. I have proof of the items being delivered back to them weeks ago and leave me no choice but to contact the authorities. They wonder when people use other companies like amazon. Any issues with them and they refund you before you even send the item back. Will never use very again!