Out of an order of 3 pairs shoes and 1 pair trainers I kept and paid in full for 1 pair shoes and returned 2 pairs shoes and 1 pair trainers all in same parcel, 1 pair of shoes I received had been previously worn before being sent to me and after much trouble trying to contact Very by the methods Very suggest I finally though I was getting somewhere with this item but it now appears only the shoes I complained about have been acknowledged as returned no sighn of other items that were returned in same parcel showing on my account and telling me my next payment is due later, I have paid in full for shoes kept and now owe nothing to Very as of now. I already mentioned all items were returned in same parcel. Have previously had to resort to posting concerns on here as going round in circles trying other suggestions by Very. Will add never had a problem with Very up until now delivery always been super fast on click collect good sales and up till now easy returns. Sad to read a lot of negative reviews about when things go wrong as this is what Im experiencing.