This is quite frankly the worst company I have ever come across. Whilst there might be some people who have had a good experience with them, there is large amount of people that have had terrible service. In brief, I ordered a shelving unit from them which despite being told was going to turn up on a saturday (and I had to wait in 12 hours with my 2 young children to be sure was here to receive it), it didnt come. Took several calls to find out when it was arriving and that was subsequently 48 hours later. I then tried to complain about this and it took 2 emails and 3 phonecalls before I could speak to a Manager who gave me £4 postage credit! I then opened the box to put it together a week after purchase and there were no screws... just bits of wood. So again it took numerous calls and emails to 'apparently' sort this out and because I had spent more than 1.5 hours on various phonecalls they gave me a credit of £20 and assured me the screws would be with me in a few days. Over 2 weeks later and no screws still so I phone again only to be told they couldnt order them as they needed part numbers (which as it turned out the screws didnt have). No one had obviously phoned in the meantime to let me know! I asked for 2 call backs from Managers to complain again and didnt get 1 call back. The third time I kicked up such a fuss they put me through to someone. He said they still couldnt send the screws, I had to be sent the entire shelving unit again and then take out the screw pack and send it back! How bloody ridiculous! It also meant I had to be in on 2 different delivery dates to be able to receive and then send of the package... and given that I am a single parents that works, its really difficult to re-arrange my day to be in. So the latest is that I was assured 3 days ago the new unit would be here today between 7 and 12 so I arranged to work from home and cancelled 2 meetings..... and yet again it hasnt arrived (and wont be coming either)!! .....another wasted day of waiting and no idea now when I can be around for a new delivery date... So bloody frustrating and 4 weeks of stress so far! Which I had read the reviews first before ordering from them! Rant over!