Absolutely appalling company! Was a customer for years, tried to return something, phoned up just to innocently enquire why it has been returned to me unfortunately, spoke to the most rudest moronic individual I've ever known, she was such a sarcastic, condescending cow! Wouldn't know what customer service was if it bit them in the arm pit! Didn't get anywhere! What done it for me was when returned two items, received an email and txt stating they received it, checked my account a month later and I noticed the credit hadn't been credited back to my account. Got told I needed a receipt of proof! Totally idiots! Told them we're passed that, as they received them, unfortunately I didn't keep txt from them month prior, and my emails get deleted after a month if nothing's done with them. Didn't get anywhere with that! So I paid £50 for no reason! Con artists! I have since paid what the balance was and asked for account to be closed as I'm not paying another penny to these idiots! And they STILL haven't done it after a week, total idiots!