I ordered a stroller in January for small granddaughter - it arrived and we struggled to do up the straps so returned it in May having used it once. All seemed fine - but no refund. Yesterday I received the same stroller back - and spoke to customer services who said I had left it too long for a refund and also the straps had been cut! Which was nonsense - nothing has been cut. Spoke to manager who wasn't going to give way in spite of my pointing out the rubbish (lie) about cut straps so am stuck with buggy I don't want. Quite shocking in this day and age when refunds are so simple provided the item isn't damaged. (had to give one star btw as it wouldn't let me type anything until I did. No stars is what I meant).