I do not usually write negative reports, however .. I have never received such a poor service. Items delivered were not at all related to my order. Right labels but wrong products in bag, Called and I was asked for acollection for a time of my choice.. 9-10 am told them I would fit around the delivery, but I had to provide a time to be available. I called back to double check as I had difficulty understanding the 1st advisor,I hadto place the order again if I still wanted the goods.. Again with and advisor that did not have an acceptable level of English pronunciation. I asked to speak to an advisor.. No one available after a 3 minute wait, I Placed the order again and waited for the collection... No Show. Called again.. Advised to take them to a collection point as they have no record of this. Unacceptably poor level of customer services, I will not be using very or isme again. House of Fraser will receive my custom in future.