I placed an order on Friday the 15th of July and was told that the order would be delivered on Saturday.
I was tracking the order online and there was no movement. I spoke to customer services and told that the order should still be delivered on the Saturday. The courier did not even receive the order until Sunday and did not dispatch the order until Monday.
On the Monday, my order went out with Yodel. It was delivery 141 of 146. I was tracking my order online and at one point the driver was within 500 yards of my house but because his route was so poorly optimized, by the time he gave up and went home he was 3 miles away on the other side of town.
It is now 10.30 am on the Tuesday and Yodel have contacted me saying there will be a delay. There is no estimated delivery time. Very customer service have told me I would have to wait 48 hours to find out if my order will be delivered today.
A terrible company combined with a terrible courier means terrible service on all levels. I WILL NOT USE THIS COMPANY EVER AGAIN! And i suggest you do the same.
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