I ordered a one off purchase from Very, however I was delivered completely the wrong product? I have since been told that I now have to wait up to two weeks for my account to be reimbursed following return of the product and then I have to re-order the initial product that I wanted?!! That the product I wanted cannot be sent in the meantime as this would apparently be 'crediting' me?!! The product that was delivered wrongly to me is actually £120 cheaper that the product I have already paid for. Therefore it is 'Very' that are in credit and not myself! I have however been continually told that if I opened an account with them this would not be the case? It appears that 'Very' like to marginalise and disadvantage any 'one off purchase' customers and try to force the opening of accounts, then they apply a huge interest rate to such accounts, whilst also making interest on the money from 'one off purchase' customers by retaining their money and refusing to send the initially ordered, correct and paid for product?! Furthermore, the Customer Service or indeed lack of it is shocking. They have 'outsourced' so much you speak to people all over the world and when I was speaking to the 'fifth customer service' representative I got cut off, on calling back I ended up with another respresentitive who said I would never be able to speak to the original person as they would never be able to find out who they were??!! Nobody I spoke with had any autonomy to rectify the situation and although completely in agreement with my complaint were powerless apparently to do anything about it?! I could, as I have also been told by 'Very' order and pay for another pair of boots whilst they are reimbursing my initial payment over the stated two weeks!! Seriously????? Update - The boots delivered have now been picked up by Yodel for return, I was informed by Very that I would receive a receipt from the delivery driver? He new nothing about such an arrangement. I have taken a photo evidencing the collection. I have never thought of doing such things, but I have no trust in a clearly on online 'money grabbing' company with no effective customer or service consideration and care!!