I don't even know where to start, absolute hell.. I have been contacting their customer service team for three solid months, false promises, false charges... emails getting me nowhere, no replies at all... I have sent over 20 and not received one reply, phone calls get you nowhere, they just cannot wait to get you off the phone.. I consider myself to be a valued customer, I have a lot of money spent on my account. After three months I am just waiting for a reply. Outraged to say the least, dissatisfied and upset. As far as delivery goes, fabulous... delivery comes within a day and the website is great. Be very careful! How do they get away with it? FCA regulated? Tasha.