if it was possible to give no star i would give none the customer service do not deserve and such thing as a star.. this useless company VERY has sold me an item that is completely different from what was put online. i thought i was buying something but it ended up been different. i would not be surprised if VERY does this type of fraudulent transactions with lots and lots of customers who aren't aware. i only found out when it was time to use the device. i have a copy of what was sold to me the details of the item. i then tried to match it up with my online transaction history this turned out to have been removed from my account history. i then call the customer service team who told me they do not have any information about what was sold to me. i then demanded to speak to a manager, the agent then told me its not a valid reason to speak to a manager and kept me on the phone for about 30 minutes and then cut me off. if this type of practice is still allowed to have an impact on your credit rating, then something is seriously wrong somewhere.