This is a review left by me on TrustPilot. I updated it today and will keep updating until I have my issue resolved. Last month I changed my address with this company, or so I thought. I did this both on the phone and online. Yesterday I ordered two items, a washing machine and a microwave. Several hours later I received a tracking message to say that the microwave was being delivered to my old address. On checking my account I could see that the microwave was indeed going to my old address, but the washing machine was coming to my new address on a different day. I checked my account details and my address is shown as my new one. I rang Very, and was told that they had me registered at my old address. I asked why my two items were being sent to different addresses, when I ordered them at the same time, but couldn't get an accurate answer. Instead I was told to call the delivery company myself and cancel the delivery. I have spent half the morning trying to do this to no avail. I looked on Verys website to see how I complain, but you just get a customer service number with no complaint option. Therefore I would likely end up speaking to the same person who told me to call the delivery company. I also tried to change my address again, however I don't have a house number, just a house name, but the woman that I was speaking to, couldn't comprehend this and insisted on a house number. At this point I gave up and hung up. In this day and age, do we really need these big companies to be this incompetent. I thought I would put an update on this review. The rating remains as one star. The item has been shown as delivered with a signature. This however is not to my home address, and it wasn't signed for here. However the washing machine did show up on Tuesday. On leaving my first review, I received an e-mail stating that Very wanted more details to contact me, I sent the details five days ago, however have heard nothing. I admit I do have a poor mobile phone signal, but how about a call to my landline or a message.