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Aggrivated Customer
Dear fellow consumers (hopefully not via Very.co.uk) I cannot implore you all enough to read the similarly (but unsurprisingly tragic) experiences faced by customers and to at all costs avoid the absolute travesty that calls itself "Very". I am in total agreement with previous reviewers that 1 star is an incredibly generous feat for these people. Having ordered the COLOGNE GLOSS 4 DOOR wardrobe from the website, we were informed that we could expect delivery upon a particular Saturday roughly 2-3 weeks away between the hours of 10:30am & 12:30pm. 7am we receive a phone call informing us that our delivery had been terminated due to "staffing issues" and would therefore be delivered the following day (Sunday?!) between the same hours. 7am once again comes-a-calling followed by the incredibly gracious & warming welcoming message from one of the couriers... "Good luck putting this up, bruv". After said wordsmith and his companion had left the building I noticed that the boxes were labelled 1 of 3, and 2 of 3. Looking back at it now, the gentlemen with the linguistic skills of a potato could well have been trying to warn me of the impossible task of putting up a wardrobe with several pieces missing. Then came the numerous phone calls to the appalling customer services team at Very who couldn't even seem to grasp the notion of even using the phones they are employed to answer (one of which even found my problem quite amusing!) Several hours of calls across the week finally lead to confirmation that the remaining piece to the wardrobe jigsaw would be delivered within the next 10 days. However 3 days later, upon yet another sunday, Very have now informed me that said missing piece isn't actually available, forcing me to cancel my order. If indeed the remaining piece isn't available, then surely this particular piece of furniture isn't actually available anywhere? I also feel for the lonely wardrobe knowing that it will never in it's life know the feeling of full assembly or completion (like Nicholas Cage never actually being Superman - true story). Overall, I would rather lose a testicle than deal with this incompetent band of retards again and I sincerely hope you all do the same. Good day, Bruv
8 years ago
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Very has a 1.7 average rating from 1,686 reviews

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Alice, Customer Support

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