Ordered a washing machine on the 22nd January and showed delivery on 29th January 2016. It then changed to delivery on 5th February. Husband stayed in all day waiting but it did not turn up. Rang customer service five times, who were absolutely shocking and totally unhelpful. They were unable to tell me where the washing machine was, who the dispatcher was or when it would be delivered,only that it may be lost. Then tried to resolve on the chat line, they were also unable to help other than to say someone would be in touch with the information. But to date have still had no communication. I then sent a facebook message but they explained they cannot deal with this sort of enquiry due to security. I will most certainly never order anything from the company again, the Customer Service is shameful. I work in Customer Service and would most certainly have been sacked by now if I treated customers with such contempt.