Horrible, Horrible Customer Service. I purchased a laptop with the Office 365 Bundle. Upon recieving my laptop 2 days later than the delivery date i immediately noticed it was not issued with the Office 365. I got on the phone to customer service and the first of 9 representatives was just WOW. Her response to my query was 'what do you want me to do' to which i in shock replied 'your job' after which she read my product description and tech specs in response of my query. In frustration i thanked her for the 16 minutes of premium call time from my phone time which she interupted and "kindly" reminded me it was 12 minutes. The chase up went on for 2 weeks and 8 stressful phone calls with constant promises from very to call back which never happened. After 2 weeks, a hefty phone bill, anxious waiting, rude advisors i finally found one representative who told me that my purchase didn't include Office 365 to which i outlined that on my order and online it DID and maybe due to correction on the website no longer states it and was willing to provide my order but still was not willing to assist me any further. Moral of the story, stay clear of Very if at all possible.