Sad to say I am going to pay off my account after several years of using Very. Simply impossible to get anything sorted out for a wrong order sent to me which I returned with lots of information about it being wrong. They are still charging me for an item that I didn't receive in the wrong order! So disappointed. I even ordered from them again before I realised that had totally not acknowledged the information I sent with the wrong order. Terrible wait and expensive to use customer service and the complete waste of time virtual assistant. Sk disappointed and dong trust that they will get things right in future.