I ordered an item from Very on August 16th- it was delivered to the specified store but I didn't collect it in time which showed in the tracking history. Since then I've received two emails recharging it and when I checked the history again it said it was ndelivered to the same Click and Collect store on both Oct 25th and also Oct 28th TWO MONTHS after the original order and signed for by someone caled "jess" both times- which doesn't make sense!Also the person I spoke to at the store said they don't sign for Click and Coillect items anyway so someone is lying! Ive spoken to Very 3 times so far- they promise to remove the charge but don';t or they remove it then slap it on again! You need a code to collect an item and I've never given this store a code fr this item!