I ordered a pair of women's trainers in the black Friday sale. Today the order arrived containing a pair of men's loafers. Information on the website instructed me to return the incorrect item and reorder the trainers. When I did this I discovered they are now priced at £90 instead of the £63 I paid for them. I have tried to call the customer service number three times but each time have been cut off before speaking to a human being. There appears to be no way of emailing. Very unimpressed. Edit - Very have now responded saying they will honour the original price but I have to re-order the trainers at the full price and then they will issue a refund. Edit - Second pair of trainers have arrived, they have not honoured the refund promised. I will never order from them again.