I've had an account with very since 2014 and since 2014, every time I order an item for home delivery, there is ALWAYS some big drama. I specifically ask drivers not to leave my items with neighbours because they don't leave it with neighbours, they leave it wherever the hell they like. Let's make it worse by the fact that when I phone up customer service to explain the issue they simply ask "did you check number" wherever the item was left, no I didn't because that isn't my neighbour! I'm sorry but when did delivering to anyone on your road (or estate in my case) become equivalent to delivering to your neighbour? My neighbours are on my left and my right, everyone else comes under the header of "people who live in my area" which means I don't know them or where they live (he could have delivered to some random person visiting for all I know). Then, rather than evaluate their courier and decide whether it's more beneficial to use a different courier, they tell me to complain to the courier about my.experience... for what benefit? Thankfully yodel are appearing a little more on it and have made a note.against my address for all future deliveries but hear the funny story. I complain to yodel, they tell me they've never received instructions from very regarding my.delivery. I phone very and magically my instructions re: neighbours and parcels has disappeared. I'll.leave you to make your own conclusions about what happened there but as soon as I possibly can I am closing my account with these crooks who clearly don't care about.their reputation as a mail order company