I returned an item using your 48 hour return label but it didn’t arrive when it should.it eventually arrived after 8 days according to tracking by Royal Mail but I still haven’t received my refund or acknowledgment of the items return. Now I appear to be under investigation! I’m not dishonest and this is not ok. I followed your instructions exactly and I’m fed up with the delay. The phone advisors tried their best to help though, hence 2 stars instead of just 1
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