I have used very a long time and never had issues until now! Disgusting service..I ordered a table and chairs on the 4th March to come the following day but then to be told it cannot be tracked and was promised another was sent out again and it would come the next day..so after 2 days of having to sit in for the item I lost pay and nearly lost my job because every everyone of the customer services lied to me! I was shocked I had called around 30 times in 4 days..lie after lie. The managers were useless too! Little did I know this customer services is in South Africa ( ha ha sorry but this does not excuse the rude attitude) Manager is either on lunch or a meeting..when you do sit around waiting for ten mins as promised he called me while I was at work. I was absolutely fuming disgusting service.. apparently they don't compensate for loss of wages even though I had no choice to stay in because I was receiving information saying on way with Tuffnells..manager cancelled both orders of tables which probably wasn't even sent. And promised he would call me back to discuss how compensation works...waited 4 days and the manager still is yet to call me. Laughable really shows they don't care how much you spend with them cash or by now pay next year! I work for the NHS and if I treated people like this I'd be out of a job. I put my review on Trustpilot and funny enough there is a lot of positive feedback got to be fake. I have called again and the customer service lady wouldn't give me the managers name who is vile lies so much ..or he's in a meeting..or he's on lunch so after a total of 47 calls over a week I still haven't got anywhere so resolver I go. This company needs closing abusing loyal customers. Really disappointed as I have recommended friends won't be shopping with them again that's for sure!