The most appalling customer services EVER. I have spent 8 months trying to resolve an incorrect balance issue with the Very Customer Service department. I have repeatedly rung them (10+ times) trying to resolve the issue and pay off my balance (they never rang me to resolve it). Every time I was told the issue would be resolved and my next statement would show the amendments. The issue never got addresses. My balance accrued late payment charges. The Very arrears team constantly rang me chasing payment and each time I explained that the balance was being corrected by the Customer Service department. After 5 months of getting nowhere and complaining on yet another call to Very, the Customer services rep suggested I make an official complaint which I did via the Very website. I finally got some response and after another 2 months the correct prices were applied to the items I purchased BUT the balance was still incorrect as Very had been adding late payment charges while they sorted the problem. On asking for these charges to be taken off I have been told its too late and my account has been sold to a debt collection agency! I have spent 8 months, many calls and many £'s on their 0844 number, trying to sort this out. Very have done absolutely nothing to help, all they've done is chase me for incorrect and inflating sums of money. How they can get away with this business practice is beyond me.