I ordered a blue tipi tent for a wedding gift, when the item arrived it was Red and was a totally different order no. I called customer service to request an exchange for the correct tent that I had ordered as Red was not a suitable colour, as it was a colour that the couple would not be happy with. Customer services informed me that the blue tent was showing as currently unavailable so arranged for the tent to be collected. On 19th April the courier arrived and collected the parcel. I did not have a returns note as there wasn't one in the parcel when it was delivered and if there was I could have saved a lot of hassle and returned the item myself at the collect plus store or post office. I was not given anything from the driver and as very calls are recorded they would know that I was not advised to obtain a receipt from the driver. On the 20th another driver also called to collect the same parcel. I have also had other poor shopping experiences from the company such as a parcel that was not delivered and a return of a unsuitable item that was returned exactly how it was sent and had not even been taken out of the box. The item was returned back to me with a letter stating that I had sent the item back with missing parts and was also charged £3.95 for post and packaging.