I ordered a mattress form the is company, they stated that it would be 7-10 days delivery this turned into two weeks, i was not overly bothered by this. It due for delivery on the 28th. I organised my mother to sit in and wait for delivery as i was at work that day on a 14 hour shift. I received confirmation that the product would be delivered between 7-9 by arrow xl and live tracking would be available on the day. My mother had arranged to have my two young cousins who she was baby siting be dropped at my house, they were dropped off at 08.40, they had not had much to eat as they thought they would only be there max 30mins -1hour so only had snacks with them. By 10.50 no mattress - so contacted very, very rude telephone staff kept me on hold for 25minutes while they tried to sort the problem, i gave up and call them back. I was then greeted by and equally rude staff member who stated that they do not give out times for delivery -basically stating i was lying - i asked at this point if i could rearrange the delivery as i wanted my mom to take the kids home for something to eat. they stated i could not and that the delivery company would call me 30minutes before and i could cancel at that point and then i would have to call back to rearrange a time. The delivery team never called the whole day and the mattress was not delivered. As it turned out on speaking to very the next day, the mattress was not on the truck or due to be delivered or in fact was in the warehouse at all. When i call very the next day , i did actually speak to a nice customer service lady called Angela who actually said sorry for the service i received ( first one to do it) and gave a direct free number to the delivery company - who did not answer the phone and kept me on hold and i never actually spoke to anyone at all because the wait times were stupid due to high call volume - i imagine from all the complaints they were receiving from disgruntled customers. After numerous emails between me and very they have actually refunded my delivery charge - after i showed photographic evidence that they do actually give out times via a text message and email so i was in fact not lying. the saga had a happy ending somewhat i received another text from the company who had arranged another delivery date without consulting me of the 2nd ( lucky i was off work ) and it has now been delivered. The service and care that received from very was not good , the customer service staff where rude and unhelpful ( except Angela) the company they use to deliver are impossible to get hold and un reliable i would not recommend them to anyone. I have paid off my account and will be closing it, this is the first last and only time i will use very services.