I’d give zero stars if I could. In January 2023 I bought an Apple Watch from them. By December 2023 it had evidently developed a fault as its battery lasted until 2-3pm each day and then it died. I contacted very in case they could help. Given the watch was 11 months old I didn’t think they would but I was delighted when they said they could send it to an engineer if I returned it. Fantastic, I thought, so helpful. I promptly sent my watch to them on December 30th. By mid January 2024 I had heard nothing so gave them a call. The advisor told me they had no record of the return, it must be lost at their end and she would issue a refund. I was shocked at this and asked what about my watch. She told me I could order a new one once I saw the refund credited on my account. What excellent customer service, I thought. It was too good to be true, sadly. The refund appeared the very next day and I went to order a replacement. It was out of stock with very so I went to Argos. Problem solved. Sadly a week later, they randomly took back their refund and sent me an email to say my watch had been found. They said it would be sent for repair. Oh dear I think. I now have two watches. Given I’d bought the new watch on their advice, I raised a complaint. Mid Feb, my watch appeared at home with a note saying it was not faulty. I immediately called and explained the above and they said to send it back. Now on march 24th it’s just been sent back to me with a note saying it isn’t faulty. I mean it is 100% because the battery lasted less than 12 hours each time. But it’s not really the point now. I bought a new watch because they told me to. I’ve now paid for the same watch twice. They’ve returned my faulty one to me but I can’t even sell that on second hand because to do so would be dishonest and unfair to a buyer. Who wants a watch with a battery that lasts seven hours? They should never have issued the refund and told me to order a new one.