Had charges on my account for goods/interest that should not have been there. Customer services said account was not interest bearing & I had fees to pay. I disputed & heard the customer service advisor tell her colleague I was a cow. Asked to speak to manager to then be magically told not free but I was right the charges were incorrect & the manager would call me back. No call back, placed comment on Facebook & was told not acceptable but still nothing back. Awful & I won't ever be ordering from an organisation who can charge you over £55 for goods/interest that shouldn't be charged & think it's acceptable to lie about why the charges happened & call me a cow for arguing my point.