Spent £300 on a mattress from you and I've got to say I love the mattress. The customer service I received however from your call centre was appalling...the fact I was never told that despite me paying £29 for you to take my old mattress away you would only do so if it was inside a bag, again I was never told this. A bag was never sent to me. I spoke with your customer services twice regarding delivery and never got told this. I never got an email stating this either. If it wasn't for the lovely delivery drivers who you hire at Arrow XL deliveries being so understanding and helpful I would have had to turn down the delivery all together. I spoke with someone in your customer services who was not only rude but unhelpful too! I was told they would send someone to collect it in 48 hours.... I live in a small two bedroom flat, where am I going to store a king-size mattress for 48 hours?!?! I think it's discusting that after speaking with the drivers that this happens all the time as they aren't provided with bags on the wagons and the customers are never sent them...meaning customers pay for removal and they are then refused this service on the day agreed and then have to store such a massive item. This is very very disappointing to say the least when spending so much and paying for removal too! You need to sort this system out because if it wasn't for the delivery men I would've refused delivery and it would've cost you not only a sale but a customer.