Ordered a tv in may and received a email after to have a date of delivery on the Friday of the week (2 days), delivery was between 3:15 and 5:15 as I was at work before, received a call from the delivery driver (XL) at 12:30 to say he has finished his round and could come early, I said I couldn't do earlier due to being at work and will be home at 3, he huffed and said fine, called the driver on the way home and it went straight to his voicemail, so I left him one to say I'll be home in 5 minutes. After a hours wait I received a text at 4 to say unable to deliver, I called the delivery company and expressed it was a birthday present and I need it by today which they told me they couldn't do and they do not deliver over the weekend round my postcode. I told them I want compensation as it wasn't my fault the driver finished early. They told me I had to call very. I called very they told me that it wasn't my fault and I could have 20% back off the price which I was happy to accept....nothing come back into my account. Called them again and was told that the customer service team wasn't allowed to authorise 20% only 10% so they had to listen to my calls to prove this. They did do and said it would be in my account in 7/14 days. Checked and nothing was there. Every time I called after that I either had the phone hung up on me or people would just say there's no notes and that they had to listen to the calls and once confirmed it would be in my account in 7/14 days, finally got my money in August.....but wasn't into my account that I was promised it was into my very account....I did not want that because after all that I wouldn't be spending any more money with them....finally received my money 2 days ago back to my card only taken 5 months for £97 to be given to me. The worst service I have ever had, most untrustworthy and unreliable company I have ever used and all they do is lie to you. I will never deal with this company again.