Placed a large order for furniture for living room and bedroom on 27th August 2016. Most items were in stock, given the option to choose preferred delivery date for available items. Since I wasn't moved to the property I selected 17th of September and the couple of items which weren't in stock were selected for 5th October delivery. On 17th September, out of all items I just got one tiny item delivered. Though under my account it kept showing delivery on 17th. There was no indication that there is something wrong with delivery. After delivery of just one item went online to chat with customer support, very unprofessional and unfriendly adviser told me that delivery could be on it's way, it can be as late as 9pm in the night. Spend whole day waiting nothing!! Next day spoke to customer service, they hadn't got a clue what happened. Second call same day, they start blaming the ArrowXL courier company they use for delivery, that they are the responsible for the delay. like I have hired the company. Appalling and pathetic excuse. Upon further chasing, next day I was told order has been cancelled by ArrowXL because they have damaged the parcel... wonder how come delivery company can cancel the order. I was told to place a new order, but now I have to wait because items I want aren't in stock anymore and it might take couple of months before they restock them. So that's the shortest way I can put my terrible experience together. After TERRIBLE experience with B&Q couple of years ago I thought it can't get any worse than that...VERY.co.uk proved me totally wrong. now B&Q seems like child's innocent mistake. I end up cancelling everything from Very, and went ahead with Cotswold Furniture, they are expensive but learnt my lesson, quality comes with the price. You pay peanuts, you get Very.co.uk!! So far experience with Cotswold has been great. Did not receive my items but it still on schedule. My advise to anyone who is planning to buy furniture from Very.co.uk. PLEASE DON'T. It's not worth the hassle, go for more trustworthy names out there. Unless you are ready to pull your hairs daily for a week!!!