Placed a order, and paid outright at same time. Returned two items and ordered two replacements of different size. Simple yes! Nooooo..... I didn't receive a credit back to delta so wrongly it seems assumed like for like replacement.... long story short and after many, many phone calls and chats with advisors (one which cost me £25.00) I now have a £12.00 late payment fee and a note on my credit account...How.....??? I originally order 3pr shoes and socks...pay for them...after hassle still only have 3 pr of shoes and socks how can I have a late payment showing?? AFter at least 30 yrs with this company I am finishing with them and how's this I'm a good payer I have a very very high credit allowance with them. There was no understanding at all in accounts. .." the statement showed £6.65 minimum payment overdue"...where's the customer service.... I'm very angry...cost me £12.00 but has cost very a lot more in lost orders!!! I'll never shop with very again. I still can't accept a fine of 12.00. Quid on a order that was originally paid for upfront.