£41.44 was taken via DD when items had been returned 3 weeks previous. I phoned up to ask why they had taken this money and requested that it was refunded. They said it was a mistake and I would have to wait 10 days for a cheque to be raised to refund me. My account had actually gone into credit of £13.45 so in fact they owe me £54.89. I explained that waiting 10 days was not good enough as by the time the cheque reaches me and then clears in my account 2 weeks would have passed. Why they can’t take my bank details and transfer the refund to me instantly is crazy, some people live on a really tight budget. Waiting 2 weeks for a refund could impact them massively like not being able to put food in the fridge due to no funds. I felt like I was banging my head against a brick wall, they would not escalate and put me through to a manager, they would not provide me with an email address. Absolutely ludicrous. I can pay the company with a few clicks on my banking app but they insist the only way they can pay a refund takes over 2 weeks.