I bought a laptop from Very as they said it would be delivered the next day. After the order was placed the tracking seemed to show that this would not be the case. I called Very and was told that it will still be delivered and this can be up to 8pm. I said even though its not at my Sorting Office and they said yes. I informed Very that as delivery wasn't made on the arranged date that nobody would be in to collect the parcel. Very said that if it cant be signed for it would be returned. This was untrue as the laptop was dropped over my side gate. I again called Very and said that i would return the laptop unopened. They said just take it to the Post Office. I did this and the Lady in the Post Office said that she couldn't accept it without a barcode. I drove back and called very again who emailed be the barcode. The laptop was sent back the same day. I called Very to raise a compliant and close my credit account. They agreed to this and said they would send me £50 cheque for this issues. Then I received emails regarding my credit account. I again contacted Very and said I want this closing. Very said that would be done once the laptop had been returned. (Luckily I kept the proof of posting) Very then sent me a late payment letter. Even though I owed nothing. I called Very to raise this as a compliant and was informed that my balance was zero and the compliant will be looked into. Two weeks later I received an email from Jeff Tamblingson at Very. the content says that I had said the account was not affordable. This was not the case I raised a complaint and want it dealt with. This is the most frustrating company I've dealt with I've not purchased anything yet i owe them money and they have decimated by credit file.