I have been a customer with Very for a few years now. I have always paid on time. However I was absolutely astonished and upset that my latest statement, despite my paying well before the due date/cut off date for my BNPL (buy now pay later) items, I have been charged £42.interest. The previous statement clearly shows the payments made against the particular BNPL AND ALSO STATES BECAUSE I HAD PAID FOR EACH ITEM...ZERO INTEREST WOULD BE CHARGED!!! Yet Very have charged me interest and to top that, they have charged me a late payment fee of £12 yet I have paid!! Last night (2/11/16) I tried three times to rectify this matter with the most ignorant and rude customer service representative I have EVER had the misfortune of speaking to and they were in SA.. They thought is was a joke to leave me holding on the telephone whilst they supposedly credited this money back to my account. They were laughing amongst themselves then cut me off after 12 minutes, 14 minutes and then 20 minutes. Three phone calls and three times they cut me off. I have also sent three emails, still no reply. I haven't had my money refunded. No surprise there hey?? It's absolutely appalling that these thieving scum are blatantly getting away with this disgusting behaviour!! There appear to be hundreds of people experiencing the same or very similar problems. Something must be done about this but how?