I’m still trying resolve had faulty fridge freezer from them 1699 pounds was on phone constantly with them for uplift and return this item was on but now pay later which ended on 25 dec 23 and was paid for . I have floating bal of buy now pay later so this bal didn’t include fridge freezer . They eventually credited my account to that value but when I wanted reorder fridge it was only in silver so called again held on phone hour told lady want cheque instead she said bal would go back up which I didn’t mind had cheq they picked up old fridge thought end of but oct put stop on my account which will now put my credit score down 🥲I am still worried and going to the consumers this week as demanded I paid the 1699 back which I have as they called me 3 times in one day also return is not showing on account for faulty goods