Login
Start Free Trial Are you a business?? Click Here
Dale
Ordered Marc Jacobs decadence as it was in low stock and high demand as a Xmas gift for my girlfriend and only available through very. Cost £109. When it arrived it was a cheap woman’s coat labelled and barcoded as the perfume. By now stock had ran out so knew I could not get another one. When I rang a male answered after nearly 20 mins with awful music blaring and we clearly had a severe language barrier problem and after going through security checks and explaining he said I was through to the wrong department. Almost straight away he patched me through where I had to give all the security checks again and explain and what do you know I was through to the wrong department and apparently I was speaking to the people that handle fraud. She put me on hold and 16 mins later a female answered again struggling to understand each other I had to do all the security checks and explain again!!!!!! By now I was fuming and was told to return it and it will take up to 2 weeks to get my money back. 6 days have past iv had no return confirmation so have no gift and am £109 down. Company is a joke will never use again had unskilled staff in all departments it seems. Will be in touch with my credit card company tomorrow to get my money back. Joke. 0/10 merry Xmas very.
1 month ago
Read Very Reviews
Very has a 1.7 average rating from 1,683 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial