Diabolical. Tried placing a furniture order online but they didn't have my specific flat number. Called multiple times to place the order over the phone, but was hung up on every time (sometimes before I'd even opened my mouth, and another just after saying hello). I then used the online email contact form, explained the problem and someone came back with a completely irrelevant response, and said to call if I had any further queries. It goes round in circles. Also contacted some people who work within the corporate communications team but to no avail. How can a company operate when they make it impossible to actually place an order! Having read these reviews though, it's probably a good thing I haven't been able to pursue with them. Although the furniture items I wanted seem to be unique to Very, unfortunately.