Horrendous! First call put me through and left me overhearing people laughing and talking about how boring work was...don't know why I was in a queue for ten mins if they're all messing about doing nothing. They accidentally posted me Turkish delights instead of port selection- assuming it was a free gift I chucked it out- they are now saying I have to pay for them!!! After two hours I spoke to someone who said the credit would be added on my account, only to find that the same person said I had been advised that they couldn't help. Currently have someone 'investigating' total useless rubbish- they are crooks and shouldn't be trusted .