Bought a hotpoint ActiveCare NDD9725BDAUK E|B 9+7KG 1600rpm Washer Dryer, worst machine ever, 9 hours for a wash and dry cycle, every cycle ridiculously long. I purchased mine in May and its been repaired 3 times, the motor, the mother board and a leak the third time. This apparently isn't enough to warrant a refund so I asked a very arrogant advisor at Very to put me through to complaints, he said he will deal with complaints. I asked for an email from him to confirm that the machine won't be refunded, he did this whilst I waited on the phone .The email didn't have my name on it, so no Miss xx on it, the brand and make of the washer /dryer I was complaining wasn't on the email either, so what information did it hold ?, I pointed this out and he asked me quite arrogantly "tell me what you want on it", well it has to hold the details if the complaint !!. He admitted he could contact a manager to call me back in a few days, I won't hold my breath. Such poor indifferent customer service. Its noticeable that Very don't respond to these reviews as some companies do, again indifference. Its the last thing I'll buy from Very .