Ordered a tumble dryer as a Christmas present for a friend, everything seemed ok until we unwrapped it, shocked to find that the top was really badly dented. I called customer services to return the item and was told that they would credit my account and I could order a new one. This could take up to 14 days, all I wanted was the damaged item returned and a new one sent!!! Apparently this is not possible. I now have to take more time out of my day to contact the supplier direct. Extremely poor service from a well known house hold name.
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