I thought that very were quite a big named company so wouldn't have any problems or if I did I thought they would have a customer service department, apparently not! I received a missed call after placing an order I phoned back to check there wasn't a problem as I needed the item (pair of boots) for the Saturday. The people on the call centre couldn't really understand me (I'm from Yorkshire so not a strong accent) I was told the item was out of stock by one agent and that the item had been dispatched by a second. A third person from the fraud dept said it was just a phone call to check I was who I said I was, so the other two agents were just making stuff up. On the day of delivery , Friday I waited in as the boots needed signing for. It got to 4pm and I phoned them. They told me the item was out of stock despite my account online saying the boots would be delivered that day..... There are no managers to take calls. No apologies. No idea when the boots would be available. I wish I had ordered them from somewhere else. The next day the boots turned up... The box was broken on 3 corners. The boots cost me £80 and I would have liked to have kept the box to keep them in. They told me they couldn't do anything about the box, that I shouldn't have worn the boots if I wanted to return for a different box. I have emailed 3 times and got irrelevant responses asking me to call the call centre if I have a problem. I have spent upto 3 hours in total on the phone trying to speak to someone who actually cares. Not managed to find anyone. Turns out the boots are faulty so they will be going back and I will be closing my account with very! Appalling customer service. And so so so so frustrating;!!!