I bought a Samsung galaxy 7 from very on august. It was faulty and sent it back. They credited back the amount of the phone on October and charged me for the same phone on November. Tried calling customer service many times but was always put on hold and never got back to me. And on 17th Dec they charged me again for the phone. So it looks like I may have to pay for 2 mobile phones which I didnt even buy. Customer service is so rude and unhelpful. They just make you wait and never solve the problem. I even talked to the supervisor called Hendrick and he was very rude and unhelpful. After talking to me for sometime he just put the phone on hold without letting me know and the line went dead. I don't know where to go or whom to call because the customer service people are so unhelpful. Pls help.