I am extremely unhappy about the ‘new improved’ (NOT) account summary page.
This is cumbersome and clunky.
When clicking on the orders button, no longer can I see a clear list of orders and the prices for items I have paid. This is now an extensive complicated list which I have to scroll through unnecessary information to see what I have actually bought. Prices are no longer visible either which I find dishonest and misleading.
So not only have the prices paid now disappeared from the delivery notes ( this happened a few years ago as though to keep this info from a customer immediately seeing it….. I presume to deter from returning the item on impulse after seeing the cost), but now they have gone from the orders section of the account summary page.
To view prices paid I have to now visit transaction page or statement. How is that easier for the customer?
Whoever is responsible for these changes obviously does NOT use a Very account themselves. The information is now much more difficult to find and ‘obscured’ which I find dishonest!!!
When big changes like this are made the customer should be involved…not just someone sitting in an office looking for something to ‘improve’ to justify their role!!!!
Please can you revert to the original accounts summary page once again. It is causing anxiety in this household and I imagine many others.
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Alice, Customer Support
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