Ordered a phone in Nov 2024, returned it "as is" sealed within 3 days and promised a refund but that has now been pending for 5 months. Customer Service Line is pretty much useless and just keep repeating the same statements from their scripts; no escalation points, a bunch of incompetent agents on the phones! I will NEVER buy for them again. I have now lost £643.19 for a phone that I returned within my consumer rights!
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