Customer service is diabolical!... Tried to return a laptop and almost 5 weeks later I still have not received a full refund. First issue was that their collect+ service did work in store as the barcode was not recognised. Second issue occurred when they were supposed to collect parcel from my work. A week after the agreed collection date I had still not received any communication from 'very'. I phoned them and was told that it had been collected and was being processed. The following day my company mail room emailed me to tell me that the laptop was still sat in our post room and had not been collected! Had to phone 'very' back to inform them and arrange another collection. Eventually, over two weeks after the eventual collection, I was refunded money, but not the correct amount! I now have to wait another 10-14 days for the remainder to be credited back to me. What reputable company takes 14 days to credit money back from the point their accounts team action it?? All in all, I have made about 12 phone calls to 'very' to push this refund through. At no point could or would they send me an email to acknowledge our conversations and keep me updated on progress. Shocking service!